Refunds and cancellation

Version of 26 October 2026.

This page says briefly how to get your money back for a purchase in Astro Cat and what happens to the purchase after a refund. The full terms of purchases are in the terms of use, sections 8–10.

In short

• Star Cat is a one-off payment for a period: nothing renews by itself, and there is no subscription to cancel.
• A purchase has not arrived, or you were charged by mistake — we refund you or grant the purchase.
• You changed your mind within 14 days and have not used the purchase — we refund it in full.

1. There is nothing to cancel

Star Cat is paid once for 7, 30 or 90 days. It is not a subscription with automatic renewal: when the period ends, nothing more is charged. Paws and gift codes are one-off purchases too.

2. When we refund

• A purchase has not arrived. The payment went through, but the days of Star Cat, the paws or the gift code did not appear — we grant the purchase or refund it, as you prefer.
• You were charged twice or by mistake — we return the extra.
• You changed your mind. Within 14 days of the payment we refund it in full if you have not used the purchase yet: no answer of the cat under the subscription, no paws of the pack spent, the gift code not entered.
• A purchase did not work through our fault — we refund it, including the part you managed to use.

In other cases a purchase that has been used is not refunded, except where the law requires a refund.

3. How to ask for a refund

Write to us any way you like and give the order number — it is in Shop → My purchases, in the bot's message and in the payment receipt:

• in the app: Profile → Support;
• in Telegram: the Astro Cat bot → Write to support;
• by e-mail: support@ironstack-labs.com.

We usually answer within a day and decide on a refund within 10 days.

4. How the money comes back

The money goes back the way you paid, through the payment service (the till). When it reaches your account depends on your bank — usually from a few minutes to a few days.

5. What happens to the purchase

• After a refund, the purchase's days of Star Cat and its paws are taken away.
• A gift code stops working. If it was entered already, its days and paws are taken from whoever entered it.
• If you dispute a payment through your bank, the purchase is cancelled the same way, and purchases from that installation may be closed. So write to us first — it is quicker.

6. Contacts

IRONSTACK LABS LTD, 167-169 Great Portland Street, 5th Floor, London, W1W 5PF, England. Company number 17350174.

E-mail: support@ironstack-labs.com.